FAQ

PAYMENT

PAYPAL
We accept all payments sent via Paypal.

CREDIT CARD
We accept all major credit cards through Paypal even if you don't have a Paypal account.

BANK TRANSFER
We accept online transfer and over-the-counter bank deposits through Bank of the Philippine Islands (BPI).

SHIPPING
We ship worldwide!
All products are designed and shipped from Manila, Philippines.

PHILIPPINES

Please allow 1-3 business days for your order to be dispatched.
Please allow 2-4 business days for delivery once order is dispatched.
Shipping Flat Rate of PHP 250.
Free Shipping on orders PHP 5000 and above. 

WORLDWIDE
Please allow 1-3 business days for your order to be dispatched.
Please allow 3-7 business days for shipping once order is dispatched.
Exact shipping will be calculated during checkout.
You may contact us if you wish to checkout in United States Dollar (USD).

TERMS & CONDITIONS

Factory does not ship orders on weekends and holidays.
Please make sure to provide the complete and correct addresses. Orders cannot be changed once dispatched.
Factory does not take any responsibility for any delays, loses, and/or damages in the item during the delivery process. 
All orders are processed in Philippine Pesos (PHP).
All applicable tax and duties are the sole responsibility of the customer.

RETURN POLICY
All sales are final. Factory currently does not offer returns or exchanges.
All items are handmade and discrepancies between photos on our website and the actual product may occur. Please note that this is not a defect in any way.
We reserve the right to refuse any orders or returns at any time.


RESTOCKING
All items are handmade and produced in limited runs which is why products are not restocked.

Please contact us for any inquiries.
All terms and conditions apply.